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RECHARGE :: Alan Hargreaves
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by Alan Hargreaves



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Silent Solutions : how keeping quiet can help

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Recharge Archives

 

Tuesday
Mar172015

The Wisdom of the Loud

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Groupthink is alive and well, and often wrong

I was warned at an early age. You can’t believe everything you read. And that was well before the internet was running fast and loose with the truth.

I was later alarmed to find Mark Twain didn’t exactly say reports of his death were greatly exaggerated. And to find Captain Kirk never said ‘Beam me up, Scotty’ in a Star Trek episode. And how disappointing was it when astronauts couldn’t see the Great Wall of China from space?

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Tuesday
Dec232014

The power of downtime

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Does doing nothing really help?

It’s sometimes hard to throttle back at this time of the year. After all, weren’t you going to get all that stuff finished by the middle of December?

It is often the result of the goals we set 12 months ago. Nothing like a bit of a stretch, we thought at the time. There’d be time to do it. Maybe there was, maybe there wasn’t. To-do lists have a habit of getting too long.

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Thursday
Nov202014

Are strong opinions that useful?

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Firmly held ideas don’t have a great track record.

Strong opinions have little to commend them. They’re correlated with high blood pressure, anxiety and depression. Psychological studies say they are associated with ego rather than evidence and can be blamed for poor decision-making in times of stress.

Yet we all have opinions, some of them quite useful. Where is the line between dysfunctional self-belief and a healthy point of view?

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Tuesday
Oct072014

Picking Winners

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Making decisions in times of rapid change

Why do managed funds invariably underperform the stock market? Even hedge funds – allegedly run by the smartest people in the room – have pretty poor performance.

Despite rigorous analysis, their decisions are still a guess. What’s more, it’s not a guess about whether they are right. It’s a guess about whether or not other people think that other people will think they are right.

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Tuesday
Sep092014

Why satisfaction in not enough

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Going the extra mile

How much is enough? Depends on what we are talking about. If it’s personal wellbeing, the right answer is probably whatever you’ve got now. Acceptance is a great platform for personal growth.

If we are talking about customer satisfaction, the answer is a little bit more.

It’s not that satisfied customers are bad for business. It’s just that if you want to keep them and grow them, you need to do better than that.

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