Managing Appraisals

Performance appraisals can have mixed results. Too often they focus on what’s going wrong rather than what’s going right. For real results, start a proper dialogue around people’s strengths. Look at what they do well. How can they apply those skills to lift their performance in other areas?

The CASA Principle

There are four simple steps that will turbocharge any innovation project. CASA stands for collaborate, adapt, simplify, act. It's a simple way to generate successful change.

How to maintain business passion

Developing a new idea is a lot similar to building any relationship. The three stages of love can give you some direction.

Start your own think tank

Use brainstorming sessions to keep your business at the leading edge.

Simple ways to help your team perform

We know the rules of customer service. What about "colleague service"?