Surviving tough times

Plus ca change…...

Last week, I spoke to a father and son team who run a home furnishing store. Business is tough. There’s plenty of competition. Retail is suffering globally. Yet, in the last two years, turnover is up; so are profits.

What are they doing right?

A walk through the mall throws up some answers. Virtually everyone has the “Sale” sign out. Prices have been slashed. Inevitably, some shops are closing. Staff are disinterested. Showrooms lack feel.

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